Cancellation and Refund Policy
iCademy Powered by iTUX is committed to providing a transparent and fair process for course cancellations and refunds. This document outlines the terms, conditions, and procedures applicable to cancellations and refunds, in accordance with Indian regulations and guidelines.
1. General Principles
- This policy applies to all courses, programs, and services purchased through iCademy.
- By making a purchase, you agree to the terms outlined in this document.
- We encourage learners to thoroughly review course descriptions, outlines, trainer profiles, trial content (if available), and technical requirements before confirming a purchase.
2. Course/Service Cancellation
2.1. Learner-Initiated Cancellation
- Before Course Access Begins: If a course or service has not yet been accessed or commenced, you may request a cancellation by contacting our support team. Approval will depend on the specific course's terms.
- After Course Access Begins: Once you have accessed course materials, attended live sessions, or downloaded resources, cancellations are not permitted, except in cases covered under "Exceptional Circumstances."
2.2. iCademy-Initiated Cancellation
- iCademy reserves the right to cancel a course or service in cases such as:
- Insufficient enrollment
- Technical or logistical constraints
- Unforeseen trainer unavailability
- In such cases, learners will be offered either a full refund or the option to transfer enrollment to another course.
3. Refund Eligibility
3.1. Non-Refundable Purchases
- The majority of iCademy's courses and services are non-refundable in line with Indian digital content guidelines. This includes but is not limited to:
- Course materials, recordings, and downloadable resources
- Live classes and webinars (once attended)
- Certificates issued after completion
- Refunds will generally not be issued once the course has been purchased and accessed.
3.2. Exceptional Circumstances for Refund
Refunds may be granted in limited, exceptional situations:
- Duplicate Payments: Multiple charges for the same course/service.
- Technical Errors on Our Side: Inability to access purchased content due to a fault from our end, unresolved within a reasonable time.
- Incorrect Course Access: Enrollment into the wrong course due to a technical or administrative error by iCademy.
4. Cancellation & Refund Request Procedure
If you wish to request a cancellation or refund:
- Submit a Request: Email support@icademy.com with:
- Full Name
- Order/Transaction ID
- Course/Service Name
- Detailed Reason for Cancellation/Refund
- Verification: Our team will review your request and may ask for additional details.
- Decision: You will be notified in writing about the outcome of your request.
5. GST and Tax Compliance
- As per Indian GST regulations, any GST collected at the time of purchase is non-refundable, since it is remitted to the government.
- Approved refunds will be issued excluding GST.
6. Refund Processing Timelines
- Approved refunds will be initiated within 7–14 business days of approval.
- The time taken for the refund to appear in your account depends on your payment method and bank/payment provider policies.
- Refunds will be processed via the same payment method used for the original transaction (credit card, debit card, net banking, UPI, or digital wallet).
7. Important Notes
- iCademy reserves the right to decline cancellations or refunds that do not meet the criteria in this policy.
- Abuse of the cancellation or refund process, including false claims, may result in account suspension or legal action.
- This policy may be updated from time to time. The latest version will always be available on our website.
Shipping and Exchange
- Not Applicable: iCademy courses and services are delivered digitally. There is no physical product shipment, and therefore no shipping, delivery timelines, or product exchanges apply.
- All access credentials and course materials are delivered via the iCademy platform or through official communication channels.